Shipping & Returns

 

Shipping Information

We ship via USPS First Class, USPS Priority and FedEx Ground to all 50 states in the US. Questions? Just leave us a comment with your order or send us a note at hello@mender.shop and we will get back to you about shipping your order in a way that suits you best. 

You will get an automated email with tracking once your order has shipped. We follow this on our end, too, so if you have any questions or concerns, please reach out.

We do hope you understand that if your order is delayed for any reason related to USPS or FedEx or has been marked delivered by the carrier yet fails to materialize we cannot take responsibility for lost or stolen items. That said, have you considered having your order shipped to your workplace instead? Simply add your preferred shipping address at checkout for a safe delivery. However if your order is lost in the mail, please do let us know so we can help track and possibly recover your order.

 

Easy Returns 

We are happy to provide you a full refund within 15 days of purchase if you are not happy with your order. Just shoot us an email at hello@mender.shop with your order number and we will get back to you ASAP. You do not need to return your item to receive a refund—however if you would like to return your order for any reason, please send to:

M E N D E R
5806 Traffic Way
Atascadero, CA 93422

 

Our Packaging

We design all of our products to use as little packaging as possible. Avoiding unnecessary boxes may mean you might want to check back in on the site to get additional product information from time to time. This way you can also stay up on all the new research we have uncovered.

Relying heavily on recyclable and reusable glass, we do use recyclable plastic when a better alternative is not available to us. Our cushioned box filler is often our kids’ shredded homework and we work hard to keep the bubble wrap to a minimum. If you meet us in person, you’ll see our business cards are made from recycled cotton t-shirt scraps.

There is always more we can do—and we keep an eye out for new solutions that are kind to our planet. Hear of something really cool that could help us meet that mission? Send us a note at hello@mender.shop.

 
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