Shipping Information
We ship via USPS First Class, USPS Priority, and UPS Ground to all 50 states in the US. Questions? Just leave us a comment with your order or send us a note at hello@mender.shop, and we will get back to you about shipping your order in a way that suits you best.
You will get an automated email with tracking once your order has shipped. We follow this on our end, too, so if you have any questions or concerns, please reach out.
We do hope you understand that if your order is delayed for any reason related to USPS or UPS or has been marked delivered by the carrier yet fails to materialize, we cannot take responsibility for delayed, lost, or stolen items. Have you considered having your order shipped to your workplace instead? Add your preferred shipping address at checkout for safe delivery. However, if your order gets lost in the mail, please let us know so we can see how we can help.
Coupon Codes
Please be sure your coupon code has been applied at checkout before you approve your purchase. Unfortunately, our system does not allow us to add a coupon code retroactively to your order.
Returns
We are happy to refund you within 15 days of purchase if you are unhappy with your order. Email us at hello@mender.shop with your order number and reason for return, and we will get back to you ASAP. In most cases, you do not need to return your item to receive a refund—however, if you would like to return your order for any reason, please send it to:
M E N D E R
5806 Traffic Way
Atascadero, CA 93422
Our Packaging
We design all of our products to use as little packaging as possible. However, avoiding unnecessary boxes may mean you should check back in on the site to get additional product information from time to time. This way, you can also stay up on all the new research we have uncovered.
Relying heavily on recyclable and reusable glass, we use recyclable plastic when a better alternative is unavailable. Our cushioned box filler is often our kids’ shredded homework or eco-peanuts, and we work hard to keep the bubble wrap to a minimum.
Our tissue paper is printed with soy-based inks on FSC-certified paper. Acid, sulfur, and lignin-free, our tissue is 100% compostable, recyclable, and made from recycled materials. If you meet us in person, you’ll see our business cards are made from recycled cotton t-shirt scraps.
There is always more we can do—and we keep an eye out for new solutions that are kind to our planet. See something cool that could help us meet that mission? Please send us a note at hello@mender.shop.